Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Important :  To be eligible for a return, your item must be in the same condition that you received it, UNWORN or UNUSED, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return labels are sent only for US. Icey Pyramid doesn't provide a return label for international orders. Customers who ordered from outside of US are responsible to send the package back if they like to return their purchase.

To start a return, you can contact us at iceypyramid1@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at iceypyramid1@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We use 5x microplating on our products with the highest quality of materials in this price range. You can use your product for a long time as it was the first day with the mind-free, but we want you to know that you need to pay special attention to your jewelry. The cleaner you use it, the longer you will use it. However, Icey Pyramid is not responsible for color changes and missing stones issue after a long time usage, that is, issues caused by use. That said, these orders that are caused due to excessive usage are not granted for refunds.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Based on 4151 reviews
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🔥 HOT 🔥 🥵

Love the shine .. lots of looks.. and questions... about it..

Great watch

Really love the shine, pretty decent weight to the watch. Would definitely recommend. Great bargain for $100

Great Work!

Love it, didn’t take long to make, didn’t have a problem getting it made or shipping problems. Every thing from start to finish was nice and easy Can’t wait to put it on.

I love it good work

I love it good work good quality I would buy more an again

🔥 HOT 🔥 🥵

Love the shine ..VERY NICE.. OMG STRAIGHT FIRE FROM ICEYPYRAMID

Iced out wacth

I love it so much. 😍 I am excited to put on I'm definitely coming back I love the shipping only thing wrong was broken wacth box but other that everything was good its better than the watches I've brought it look well put together they actually care about the detail you guys get a rating of 10 stars plus from me thank yall

ICEE

Excellent Piece…couldnt ask for a better product plus it got to me in perfect timing!

The Watch is perfect. High quality for a watch of 76€. Crazyyy🔥🥶

chain so hard and it took shorter than expected to come in

Fresh ! And elegant

It sparkles like a gem , nice one of a kind piece ! Good to go out with

Mane this mf bussing🤩

Just Received today already finna step out in it😂

Let me just say I can’t wait to my husband sees his gift

I was very impressed when it arrived. It’s a Christmas gift for my husband so he hasn’t seen it yet but I think he will like it

Amazing

Pictures don’t do this ring justice. It’s definitely an attention grabber! Love it

Great quality

Loved the item, looks so much better in person. Will be shopping again

Great look

Super icy fit the pendant I had perfectly

Watch extra icy and it holds up excellent. I will definitely be getting my next one soon

5+ star

Everything is perfect

Ice ice baby updated my drip by 10million

This piece fits me compliments every fit I put on even looks amazing in my work uniform I love it thank you icepyramid I would love to be part of that giveaway lol

Great Watch

This watch is exactly as it looks in the pictures, and shines great! Will definitely be getting another one!

Pendant was perfect! Definitely ordering again.

Fire 🔥🔥 quality

Heavy weight, bright sine, gold looks super clean and shiny, can’t wait until you guys can do custom logos I’ll definitely be buying more jewelry