Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Important :  To be eligible for a return, your item must be in the same condition that you received it, UNWORN or UNUSED, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return labels are sent only for US. Icey Pyramid doesn't provide a return label for international orders. Customers who ordered from outside of US are responsible to send the package back if they like to return their purchase.

To start a return, you can contact us at iceypyramid1@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at iceypyramid1@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We use 5x microplating on our products with the highest quality of materials in this price range. You can use your product for a long time as it was the first day with the mind-free, but we want you to know that you need to pay special attention to your jewelry. The cleaner you use it, the longer you will use it. However, Icey Pyramid is not responsible for color changes and missing stones issue after a long time usage, that is, issues caused by use. That said, these orders that are caused due to excessive usage are not granted for refunds.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Based on 4080 reviews
94%
(3845)
5%
(200)
1%
(30)
0%
(2)
0%
(3)

I absolutely love the watches from Icey pyramid, they're definitely Icey

This mf so hard 😤

This mf glisten inna day and night

*for future buyers, get a 5mm rope chain, 18"-20"!

chain

great quality and fast shipping

Greg review

I love it …. Came in 2 weeks

FIRE

I knew it would be insane. I ordered another one ! Better get you one!

Gold VVS Watch

Shines like crazy in the sun.

Next purchase

Love the quality can’t wait for my next purchase looking as I’m writing this

Chain /pendant

Love it great desl

Hard

not gonna lie I didn’t expect my piece to be this clean and quick with delivery! Definitely should get one it’s well worth it

W chain

The chain is amazing. It took a lil longer to get here but only because I ordered before Labor Day so that’s on me. Crazy shine crazy look overall it’s fire and I give it a 10/10 if you want something that’s gonna give you a lot of attention and a luxurious look this is the chain for you. I’m not gonna lie I thought this website was a scam but for now on if I want a high quality piece of jewelry I’m definitely gonna get in here thank y’all for listening and you should definitely get one too.

ROPE CHAIN

I got my rope chain and it was flawless. Excellent quality, I was really happy with it ! I’ll definitely be ordering again!

I love this piece. Value for your money

Ice

Bracelet looks great. Arrived on time. It’s a gift for oldest grandson’s 21st birthday which is on the 11th. I hope he loves it

Fits just right!!!

It fits perfectly with the best clasp made!! Dripping and I get wet just wearing it! Love it!!

Nice deal

It's real nice and it catches a lot of attention

Diamonds dancing

Got this to go with my rose gold set and it fit in perfect with the tennis chain. Can’t wait till my customs come In.

Superstar status

Love it just what I expected 😎

Better than expected

The chain is heavy and catches everybodys attention! I love it

I got a nice rose gold chain

First time trying the website I ordered one off the weekly deal just to see what’s up and the chain is nice asf I wear it all the time. I ordered plenty more things since then.

Dripping wet!!!

So sick!! I get tons of compliments!! Bought the skeleton watch too!!

Fire :

Bought this for my lady. Pendant was dope. Just look for yourself. Would buy again

Fabulous I loved it

Aprecciate I loved it