Return policy

We have a 30-day return policy, which means you have 30 days after your purchase to request a return. If 30 days have passed since your purchase, returns will not be accepted.

Important : To be eligible for a return, your item must be in the same condition that you received it, UNWORN or UNUSED, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return labels are sent only for US. Icey Pyramid doesn't provide a return label for international orders. Customers who ordered from outside of US are responsible to send the package back if they like to return their purchase. Icey Pyramid is also not responsible for any customs costs issued by your government, as this is beyond our control.

To start a return, you can contact us at iceypyramid1@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at iceypyramid1@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We will only accept returns for missing stones if it has not been 7 days after the package is delivered. If the package delivery has exceeded 7 days, returns for missing stones will not be accepted. Customers are responsible for wear and tear issues.

We use 5x micro-plating on our products with the highest quality of materials in this price range. You can use your product for a long time as it was the first day with the mind-free, but we want you to know that you need to pay special attention to your jewelry. The cleaner you use it, the longer you will use it. However, Icey Pyramid is not responsible for color changes and missing stones issue after a long time usage, that is, issues caused by use. That said, these orders that are caused due to excessive usage are not granted for refunds.

We state that our products never fade away. However, these are not real silver or gold products as stated. We use the best plating in the market, and our products will never fade away during normal usage. If the product has faded, it must be due to excessive usage, exposure to water or showers, improper cleaning, or storage in humid places. Icey Pyramid is not responsible and will not accept returns for orders caused by excessive use, exposure to water, improper cleaning, or storage in humid places. Customers are responsible for taking care of their products to keep them away from water, excessive use and proper cleaning in order to ensure the longest lifetime at affordable prices.

Returns due to not passing diamond tester will not be accepted. We do not state that our diamonds are real. We are an affordable jewelry business. Our products pass the test due to the materials we use, offering affordable pricing for those who want to enjoy the look of real diamonds without breaking the bank. Our products have a real diamond look and exhibit the same VVS shine. We do not sell real diamonds. Our products feature factory-made lab stones, as clearly stated. Our materials pass the tester, not the diamonds. Therefore, returns won't be accepted for this reason.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders, personalized items, customs and custom photo pendants), replacement items, and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

However, we also offer exchanges at no extra cost for a one-time exchange. Once you request an exchange, we will need to receive the returned item before sending the exchange product.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. It usually takes 3 days for your refund to be reflected on your original payment method. The shipping cost cannot be refunded if it has been used to ship your package.

Based on 4816 reviews
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Big upgrade from my last chain

The materials are high quality and it’s very well made.This chain has gotten lots of compliments and shines like I got it from a jeweler.

🔥🔥🔥🔥💦

The best one I ever gotten, I love everything about it 10/10 🔥

Love it

Rose gold is best jewelry to buy from them

Front looks real but back rate you 5star

Looks nice vvs I haven’t tested it but looks cool thanks much love ❤️

Lit

Shxt bussin no 🧢 Deff worth it
You can pull it off 100% .. Shine crazy

Flashy

A definitely a beautiful piece, it’s a fashion statement and top of the line

Absolutely stunning

If you want to impress your girlfriend and have her love you more this is the one right here! Literally iced out

MUST BUY

ngl to yall they shii legit, and I'm a d1 athlete won't lie to yall. MUST COP

Nice

I purchased 2 of the rotating pendants for my nephews & they loved it. The necklaces were nice too, but the one I posted I already had it.
A lot of people have been inquiring about the pendants. That's how nice they are.

Hittin

It’s way better than I thought for the price get this jaint

Excellent

Excellent for the price already grabbed another

Mr.Fire

I swear they hit different

Top

Excellente qualité, je l’aime déjà

This go brazy

Can’t beat the price. Bought 2 got it within 9 days or some. Just bought another 1. It ain’t about how much it cost whether it real or not. In the sun it shine goes hard, you can go blind from it.

Shine hard

Shine so hard its crazy

Bling Tennis Watch

10/10 watch shining more than the sun def will be comin back!!!

Goes hard with a tennis chain 🔥🔥

Quality

I got this necklace for a birthday gift. She hasn’t seen it yet. It’s real beautiful. I’m waiting on her pendant that I got made. It still hasn’t came in the mail yet so she hasn’t seen the necklace yet it’s beautiful and I love it.

Fire🔥

Just came in & I love it already. Very shiny and well made! I would highly recommend for you to cop:)

Pendant

Haven’t used the diamond tester on it yet but this mf nice.

Took a little longer than expected but still great customer service! I absolutely love the price I got, I got it for a friend and they’re obsessed was a little nervous at first but definitely will be purchasing a piece for myself !

Jesus necklace

Very nice shines in any light

Quality

Good quality looked just like on the website I would definitely recommend.

💎💎💎🔥🔥🔥

When I first got those VVS Earrings they were shining real hard 💯💎

Perfect

My medallion came out the way I wanted and I am very satisfied