Shipping Policy

Shipping Policy


Our Shipping Policy was last updated on 11.20.2023

Interpretation and Definitions



The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.



For the purposes of this Disclaimer:


  • "Icey Pyramid" (referred to as either "Icey Pyramid", "We", "Us" or "Our" in this Disclaimer) refers to
  • "Goods" refers to the items offered for sale on the Service.
  • "Orders" means a request by You to purchase Goods from Us.
  • "Service" refers to the Website.
  • "Website" refers to Icey Pyramid, accessible from
  • "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


Thank you for visiting and shopping at The following terms and conditions constitute our Shipping Policy. 

Domestic Shipping Policy

Shipment processing times


▶ All Orders excluding Custom orders are processed within 1-4 business days. Orders are not shipped or delivered on weekends or holidays.

▶ If you order with Express, delivery takes 2-4 business days.

▶ Custom orders are shipped after they are ready at the factory. We use USPS on our shipments and use an agent to collect the packages. Custom deliveries take 4-7 business days.

▶ Custom & Custom Photo Pendant orders are non-refundable

▶ Grill orders non-refundable.

▶ Wear-tear products are non-refundable.

If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your Order, We will contact you via e-mail or telephone.

Shipping rates & delivery estimates


Shipping charges for Your Orders will be calculated and displayed at checkout.


  • Shipping in US Method 1 : Standard
    Shipment cost: Free
    Estimated delivery time: 4-7 business days


  • Shipping in US Method 2 : Express
    Shipment cost: $24.99 USD
    Estimated delivery time: 2-4 business days

  • Shipping in US Orders sent from factory : Standard
    Shipment cost: Free
    Estimated delivery time: 4-7 business days


  • Shipping in US Custom Orders : Standard
    Shipment cost: Free
    Estimated delivery time: 4-7 business days



Express delivery is only available for orders with delivery addresses within the continental United States. You need to let us know from chat about this.

Delivery delays can occasionally occur due to USPS high-volume.

Shipment to P.O. boxes or APO/FPO addresses ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 48 hours.

Customs, Duties and Taxes

Icey Pyramid is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)


Icey Pyramid is not liable for any products damaged or lost during shipping. Icey Pyramid will prepare, ship and provide a tracking number to the customer. Once the package is on the way, customer is responsible to track their packages. If you received your order damaged, please contact the shipment carrier to file a claim. All packages are insured. USPS will help you to file the claim.

Please save all packaging materials and damaged goods before filing a claim.

Icey Pyramid is not liable for missing, lost or stolen packages once tracking shows delivered. Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your order, but the tracking number shows that it’s been delivered, please check with your mailman, neighbors or building manager/mail room. If you are still unable to locate the package, please reach out to your shipping provider and file a claim with your shipping provider.


Contact Us

If you have any questions about this Shipping Policy, you can contact us:


  • By visiting this page on our website:
  • By emailing us :


Based on 4313 reviews

First time ordering bt will be bck fasho…way better thn I expexted…shine is on point knt go wrong wit these folks frfr🔥🔥🔥🔥♾️🔐🤞🏾


Love the necklace but I brought as a gift and it’s too small I needed a 20”

Came on time and very icey at that. Appreciate the love fam


Love the piece and it’s so shiny it blinded me I need to get another pendant

Fire 🔥

I love it 🥰 it’s really shiny and catch peoples attention I absolutely love it

I love it shine is definitely on point

Skeleton watch

There weren’t many reviews on this one with good pictures but I took the chance and without fail icey fs did it’s job, the watch hits hard asf and for a fire price. Shipping wasn’t as fast this time but still within 2 weeks. Also nice that it comes w the link remover.

Fire 🔥

Nice shine good weight and way better than expectations

Fire 🔥🔥

This junt so fire and it passes the diamond tester test 💪🏾💪🏾🔥🔥

Oouuu 🤣❄️🥶

I love df out of this chain 😂😂😂 nah fr tho

Exactly as advertised ! Picture quality came out pretty well. No complaints

Quality is 10/10

Mad compliments and shines no matter the lighting

Craftsmanship is on point

Got this pendant for my girl and she loves it icey pyramid definitely came through with some heat

Engraving? / $30
Hailey W.

Look better than I expected

Will purchase more

It is amazing quality and was quickly delivered 🔥


No need to say see it!!
Only thing I wish was available would be a different bail option...lil wider bail would make this a 10

Definitely getting more


Love the weight of this mf. Shine is definitely hittin.. will be ordering more!!

Like that!

You see what's going on. Going ahead and tap in. The wife loves it!!