Return policy

We have a 30-day return policy, which means you have 30 days after your purchase to request a return. If 30 days have passed since your purchase, returns will not be accepted.

Important : To be eligible for a return, your item must be in the same condition that you received it, UNWORN or UNUSED, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return labels are sent only for US. Icey Pyramid doesn't provide a return label for international orders. Customers who ordered from outside of US are responsible to send the package back if they like to return their purchase. Icey Pyramid is also not responsible for any customs costs issued by your government, as this is beyond our control.

To start a return, you can contact us at iceypyramid1@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at iceypyramid1@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We will only accept returns for missing stones if it has not been 7 days after the package is delivered. If the package delivery has exceeded 7 days, returns for missing stones will not be accepted. Customers are responsible for wear and tear issues.

We use 5x micro-plating on our products with the highest quality of materials in this price range. You can use your product for a long time as it was the first day with the mind-free, but we want you to know that you need to pay special attention to your jewelry. The cleaner you use it, the longer you will use it. However, Icey Pyramid is not responsible for color changes and missing stones issue after a long time usage, that is, issues caused by use. That said, these orders that are caused due to excessive usage are not granted for refunds.

We state that our products never fade away. However, these are not real silver or gold products as stated. We use the best plating in the market, and our products will never fade away during normal usage. If the product has faded, it must be due to excessive usage, exposure to water or showers, improper cleaning, or storage in humid places. Icey Pyramid is not responsible and will not accept returns for orders caused by excessive use, exposure to water, improper cleaning, or storage in humid places. Customers are responsible for taking care of their products to keep them away from water, excessive use and proper cleaning in order to ensure the longest lifetime at affordable prices.

Returns due to not passing diamond tester will not be accepted. We do not state that our diamonds are real. We are an affordable jewelry business. Our products pass the test due to the materials we use, offering affordable pricing for those who want to enjoy the look of real diamonds without breaking the bank. Our products have a real diamond look and exhibit the same VVS shine. We do not sell real diamonds. Our products feature factory-made lab stones, as clearly stated. Our materials pass the tester, not the diamonds. Therefore, returns won't be accepted for this reason.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders, personalized items, customs and custom photo pendants), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

However, we also offer exchanges at no extra cost for a one-time exchange. Once you request an exchange, we will need to receive the returned item before sending the exchange product.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. It usually takes 3 days for your refund to be reflected on your original payment method. The shipping cost cannot be refunded if it has been used to ship your package.

Based on 4396 reviews
95%
(4157)
5%
(204)
1%
(30)
0%
(2)
0%
(3)
Amazing

It's hitting so hard. It's good quality, has a nice weight to it, and perfectly goes across my chest. I got this as a graduation gift for myself not disappointed this bih a neck breaker cause its turning heads 😂. Save 20% with my code Primeshowinc

Good

I love my gold chain

5 stars…great watch

I love the watch!! From the first time I seen it I knew I wanted it. It took a few days to get to me but it actually came. I thought it was too good to be true. Got so many compliments and I only wore the watch twice.

E
Shipping Protection
Elizabeth G.
Bling Bling Team

I love both items I purchased from Icey Pyramid!!

I love it

It was so detail and everything

This custom 🔥🔥

I got this custom from Icey Pyramid and man it was exactly everything I was looking for I will definitely be order more this place 10/10

Them junts BUSSIN BUSSIN FYE FYE 🔥 🔥🔥💯💯💯💯✊🏾✊🏾😇😇

I love this charm hunt da sho my son was baptized on Easter Sunday and I gifted him the cross hunt I will be most definitely ordering again!

VVS shine

This bih hit so hard. I like its good quality, and that Skeleton face is too hard. Save 20 % with my code Primeshowinc

ICEY ICEY

Love my tennis cluster necklace

🔥 🥶

Pass the Diamond tester I love this custom piece

Love my pieces

Love all my pieces “ICEY”

Fire

I love my chain it’s not a choker it sits in the middle of my chest it’s icy too

Very satisfied it blings and sparkles fast shipping they did a fantastic job on the chain and charm im very happy working on my next masterpiece thank u icy pyramid

Nice

Looks really nice can’t wait for mine

Custom piece

I really like it at first I was like ugh it’s too big I have 6 letters and it goes across my chest but as I kept playing around with it and then posted it I was like yeaaaa imma rock this it’s big but it’s icy

Birthday Gift

I gave this necklace as a birthday gift to my daughter. She absolutely loved it. It sparkles beautifully. Not overly “flashy”. Great buy!

I love this piece!

I was skeptical at first about the custom made pendent coming in but I first looked at it and i absolutely loved it

Angel Meddilan Circle Photo Necklaces (1Gold & 1 Siver)

I really adorable my 2 necklaces. I have gotten so many compliments asking where I get that beautiful necklaces from. I proudly say your company name.

PERFECT!!!

Couldn’t be happier with my purchase, the shine, the weight, everything was exceptional. Highly recommend

Shines like crazyy

Shines crazy with and without flash