Shipping Policy

Shipping Policy


Our Shipping Policy was last updated on 11.20.2023

Interpretation and Definitions



The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.



For the purposes of this Disclaimer:


  • "Icey Pyramid" (referred to as either "Icey Pyramid", "We", "Us" or "Our" in this Disclaimer) refers to
  • "Goods" refers to the items offered for sale on the Service.
  • "Orders" means a request by You to purchase Goods from Us.
  • "Service" refers to the Website.
  • "Website" refers to Icey Pyramid, accessible from
  • "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


Thank you for visiting and shopping at The following terms and conditions constitute our Shipping Policy. 

Domestic Shipping Policy

Shipment processing times


▶ All Orders excluding Custom orders are processed within 1-4 business days. Orders are not shipped or delivered on weekends or holidays.

▶ If you order with Express, delivery takes 2-4 business days.

▶ Custom orders are shipped after they are ready at the factory. We use USPS on our shipments and use an agent to collect the packages. Custom deliveries take 4-7 business days.

▶ Custom & Custom Photo Pendant orders are non-refundable

▶ Grill orders non-refundable.

▶ Wear-tear products are non-refundable.

If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your Order, We will contact you via e-mail or telephone.

Shipping rates & delivery estimates


Shipping charges for Your Orders will be calculated and displayed at checkout.


  • Shipping in US Method 1 : Standard
    Shipment cost: Free
    Estimated delivery time: 4-7 business days


  • Shipping in US Method 2 : Express
    Shipment cost: $24.99 USD
    Estimated delivery time: 2-4 business days

  • Shipping in US Orders sent from factory : Standard
    Shipment cost: Free
    Estimated delivery time: 4-7 business days


  • Shipping in US Custom Orders : Standard
    Shipment cost: Free
    Estimated delivery time: 4-7 business days



Express delivery is only available for orders with delivery addresses within the continental United States. You need to let us know from chat about this.

Delivery delays can occasionally occur due to USPS high-volume.

Shipment to P.O. boxes or APO/FPO addresses ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 48 hours.

Customs, Duties and Taxes

Icey Pyramid is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)


Icey Pyramid is not liable for any products damaged or lost during shipping. Icey Pyramid will prepare, ship and provide a tracking number to the customer. Once the package is on the way, customer is responsible to track their packages. If you received your order damaged, please contact the shipment carrier to file a claim. All packages are insured. USPS will help you to file the claim.

Please save all packaging materials and damaged goods before filing a claim.

Icey Pyramid is not liable for missing, lost or stolen packages once tracking shows delivered. Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your order, but the tracking number shows that it’s been delivered, please check with your mailman, neighbors or building manager/mail room. If you are still unable to locate the package, please reach out to your shipping provider and file a claim with your shipping provider.


Contact Us

If you have any questions about this Shipping Policy, you can contact us:


  • By visiting this page on our website:
  • By emailing us :


Based on 4454 reviews
Custom Name Pendant

Done by the best quality I’ve quantity very amazing piece of work done by the best reasonable price and plenty of bling bling from you too choose from


Mane when I tell you this is one of the best purchases I made in a while, I mean dat. This is 😮‍💨😮‍💨🔥🔥🔥🔥


I love my grill cant wait to do my business wit you

Icy icy

I’ll be ordering something else soon

The quality is amazing, it took about 3 weeks to get to me & it is definitely worth it. Definitely will be ordering again soon



The Plug Charm!

Love it and shine's like no other.

5mm cuban diamond necklace.

Shines great like the charm!




I received the necklace in the time frame stated it is beautiful I got lots of compliments


No damage was done my order got here in perfect condition


I sent so people to your site off one post I should be ambassador frfr got so compliments

Amazing piece

Ayeee this watch was alot better than I was expecting not gonna lie, I got the duo color and it goes CRAZYY the diamond be shinnin when your in the dark it was still shinnin, would recommend getting this if you're thinkin bout buying a nice drip watch 💯

yes very good quality at the right prices. i love them they are perfect.

the purchase was easy and seem less no problems. the shipping was quick. came in a couple of days. we’re beautifully put together. i would refer them to all of my friends. 5stars all the way.

Love it

Got it for my son for his birthday and he loves it! Will be shopping again.

Too Dope🔥

Just got mine Best Chain in the Game!!!!

Dope piece

Great product made with real great quality and heavy turn heads every time i wear it


Couldn’t be more excited about receiving this chain. It turned out exactly how i wanted

Best shiny

Diamonds dancimg🥵🥵


I’ve been hyped about my order ever since I got it and it EXCEEDED my expectations!! I’ve gotten numerous compliments and attention everywhere I go. The shine, the glimmer, the glisten, EVERYTHING is perfect, do not hesitate just BUY! BUY! BUY IT! I promise it’s worth it!


I love it very tuff fasho most definitely go be shopping up here a lot 🔥🔥

The Pendant Looks Great

I just love my pendant. It looks great