Return policy

We have a 30-day return policy, which means you have 30 days after your purchase to request a return. If 30 days have passed since your purchase, returns will not be accepted.

Important : To be eligible for a return, your item must be in the same condition that you received it, UNWORN or UNUSED, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return labels are sent only for US. Icey Pyramid doesn't provide a return label for international orders. Customers who ordered from outside of US are responsible to send the package back if they like to return their purchase. Icey Pyramid is also not responsible for any customs costs issued by your government, as this is beyond our control.

To start a return, you can contact us at iceypyramid1@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at iceypyramid1@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We will only accept returns for missing stones if it has not been 7 days after the package is delivered. If the package delivery has exceeded 7 days, returns for missing stones will not be accepted. Customers are responsible for wear and tear issues.

We use 5x micro-plating on our products with the highest quality of materials in this price range. You can use your product for a long time as it was the first day with the mind-free, but we want you to know that you need to pay special attention to your jewelry. The cleaner you use it, the longer you will use it. However, Icey Pyramid is not responsible for color changes and missing stones issue after a long time usage, that is, issues caused by use. That said, these orders that are caused due to excessive usage are not granted for refunds.

We state that our products never fade away. However, these are not real silver or gold products as stated. We use the best plating in the market, and our products will never fade away during normal usage. If the product has faded, it must be due to excessive usage, exposure to water or showers, improper cleaning, or storage in humid places. Icey Pyramid is not responsible and will not accept returns for orders caused by excessive use, exposure to water, improper cleaning, or storage in humid places. Customers are responsible for taking care of their products to keep them away from water, excessive use and proper cleaning in order to ensure the longest lifetime at affordable prices.

Returns due to not passing diamond tester will not be accepted. We do not state that our diamonds are real. We are an affordable jewelry business. Our products pass the test due to the materials we use, offering affordable pricing for those who want to enjoy the look of real diamonds without breaking the bank. Our products have a real diamond look and exhibit the same VVS shine. We do not sell real diamonds. Our products feature factory-made lab stones, as clearly stated. Our materials pass the tester, not the diamonds. Therefore, returns won't be accepted for this reason.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders, personalized items, customs and custom photo pendants), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

However, we also offer exchanges at no extra cost for a one-time exchange. Once you request an exchange, we will need to receive the returned item before sending the exchange product.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. It usually takes 3 days for your refund to be reflected on your original payment method. The shipping cost cannot be refunded if it has been used to ship your package.

Based on 4313 reviews
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Stupid🔥🔥🔥

First time ordering bt will be bck fasho…way better thn I expexted…shine is on point knt go wrong wit these folks frfr🔥🔥🔥🔥♾️🔐🤞🏾

DOPE ROPE

Love the necklace but I brought as a gift and it’s too small I needed a 20”

Came on time and very icey at that. Appreciate the love fam

Icy

Love the piece and it’s so shiny it blinded me I need to get another pendant

Fire 🔥

I love it 🥰 it’s really shiny and catch peoples attention I absolutely love it

I love it shine is definitely on point

Skeleton watch

There weren’t many reviews on this one with good pictures but I took the chance and without fail icey fs did it’s job, the watch hits hard asf and for a fire price. Shipping wasn’t as fast this time but still within 2 weeks. Also nice that it comes w the link remover.

Fire 🔥

Nice shine good weight and way better than expectations

Fire 🔥🔥

This junt so fire and it passes the diamond tester test 💪🏾💪🏾🔥🔥

Oouuu 🤣❄️🥶

I love df out of this chain 😂😂😂 nah fr tho

Exactly as advertised ! Picture quality came out pretty well. No complaints

Quality is 10/10

Mad compliments and shines no matter the lighting

Craftsmanship is on point

Got this pendant for my girl and she loves it icey pyramid definitely came through with some heat

H
Engraving? / $30
Hailey W.
100%

Look better than I expected

Will purchase more

It is amazing quality and was quickly delivered 🔥

💪🏿💪🏿💪🏿💪🏿

No need to say much..you see it!!
Only thing I wish was available would be a different bail option...lil wider bail would make this a 10

Definitely getting more

💯💯

Love the weight of this mf. Shine is definitely hittin.. will be ordering more!!

Like that!

You see what's going on. Going ahead and tap in. The wife loves it!!