Shipping Policy

Shipping Policy

 

Our Shipping Policy was last updated on 11.20.2023

Interpretation and Definitions

Interpretation

 

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

 

For the purposes of this Disclaimer:

 

  • "Icey Pyramid" (referred to as either "Icey Pyramid", "We", "Us" or "Our" in this Disclaimer) refers to www.iceypyramid.com
  • "Goods" refers to the items offered for sale on the Service.
  • "Orders" means a request by You to purchase Goods from Us.
  • "Service" refers to the Website.
  • "Website" refers to Icey Pyramid, accessible from www.iceypyramid.com
  • "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Thank you for visiting and shopping at www.iceypyramid.com. The following terms and conditions constitute our Shipping Policy. 

Domestic Shipping Policy

Shipment processing times

 

▶ All Orders excluding Custom orders are processed within 1-4 business days. Orders are not shipped or delivered on weekends or holidays.

▶ If you order with Express, delivery takes 2-4 business days.

▶ Custom orders are shipped after they are ready at the factory. We use USPS on our shipments and use an agent to collect the packages. Custom deliveries take 4-7 business days.

▶ Custom & Custom Photo Pendant orders are non-refundable

▶ Grill orders non-refundable.

▶ Wear-tear products are non-refundable.


If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your Order, We will contact you via e-mail or telephone.

Shipping rates & delivery estimates

 

Shipping charges for Your Orders will be calculated and displayed at checkout.

 

  • Shipping in US Method 1 : Standard
    Shipment cost: Free
    Estimated delivery time: 4-7 business days

 

  • Shipping in US Method 2 : Express
    Shipment cost: $24.99 USD
    Estimated delivery time: 2-4 business days


  • Shipping in US Orders sent from factory : Standard
    Shipment cost: Free
    Estimated delivery time: 4-7 business days

 

  • Shipping in US Custom Orders : Standard
    Shipment cost: Free
    Estimated delivery time: 4-7 business days

 

 

Express delivery is only available for orders with delivery addresses within the continental United States. You need to let us know from chat about this.

Delivery delays can occasionally occur due to USPS high-volume.

Shipment to P.O. boxes or APO/FPO addresses

 

www.iceypyramid.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 48 hours.

Customs, Duties and Taxes

Icey Pyramid is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

Damages

Icey Pyramid is not liable for any products damaged or lost during shipping. Icey Pyramid will prepare, ship and provide a tracking number to the customer. Once the package is on the way, customer is responsible to track their packages. If you received your order damaged, please contact the shipment carrier to file a claim. All packages are insured. USPS will help you to file the claim.

Please save all packaging materials and damaged goods before filing a claim.

Icey Pyramid is not liable for missing, lost or stolen packages once tracking shows delivered. Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your order, but the tracking number shows that it’s been delivered, please check with your mailman, neighbors or building manager/mail room. If you are still unable to locate the package, please reach out to your shipping provider and file a claim with your shipping provider.

 

Contact Us

If you have any questions about this Shipping Policy, you can contact us:

 

  • By visiting this page on our website: www.iceypyramid.com
  • By emailing us : iceypyramid1@gmail.com

 

Based on 4428 reviews
95%
(4187)
5%
(206)
1%
(30)
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(2)
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(3)
Tommy

I love it very tuff fasho most definitely go be shopping up here a lot 🔥🔥

The Pendant Looks Great

I just love my pendant. It looks great

Absolutely great quality and got to here quickly!!!

The best Product I got in. While!! Great quality, will be ordering again!!

10/10

I bought my brother this pendant for his birthday, and he absolutely loved it. The diamonds on it are so bright, it’s the first thing you notice on him.

Came very quick

I love my chain it came quick and i have gotten alot of compliments

🔥🔥🔥🔥 getting the Cuban link next have to test them out first lol

Pass diamond tester

As promised video updates with diamond tester

Great quality

I really like the quality. the shine on this thing is unbelievable in sunlight it go crazy.

Fire

Straight fire I thought bout returning it but once I got it 2day oh nahh I need dis yall did yall thing im definitely ordering again I should’ve never second guessed yall

It’s shinning

Ima be so real looks fire so glad I bought this. Going to be buying more

Great 4 Value!

It did not take long at all to get my piece in. I look forward to wearing it. I’m a firm believer in you get what you pay for so the price reflects in the craftsmanship. Over all I was impressed that I got it for the price I did and it looks great.

Love it

I love my chain order I did get a lot of attention

It blings hard it shines hard diamonds dance in the light sun dark no matter what I'm very happy with this purchase cuban sits nice on my neck nice weight to it will be getting rose gold and gold maybe even two tone icy pyramid the real MVP

I love it

It’s very dope and I enjoy it so much

Amazing

Great shine! Love the legnth arrived early. Cant ask for more. 😁

Great shine

Pendant exceeded my expectations. The shine on this is crazy!

Perfect

Perfect product and size to match my chain love it