Return policy

We have a 30-day return policy, which means you have 30 days after your purchase to request a return. If 30 days have passed since your purchase, returns will not be accepted.

Important : To be eligible for a return, your item must be in the same condition that you received it, UNWORN or UNUSED, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return labels are sent only for US. Icey Pyramid doesn't provide a return label for international orders. Customers who ordered from outside of US are responsible to send the package back if they like to return their purchase. Icey Pyramid is also not responsible for any customs costs issued by your government, as this is beyond our control.

To start a return, you can contact us at iceypyramid1@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at iceypyramid1@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We will only accept returns for missing stones if it has not been 7 days after the package is delivered. If the package delivery has exceeded 7 days, returns for missing stones will not be accepted. Customers are responsible for wear and tear issues.

We use 5x micro-plating on our products with the highest quality of materials in this price range. You can use your product for a long time as it was the first day with the mind-free, but we want you to know that you need to pay special attention to your jewelry. The cleaner you use it, the longer you will use it. However, Icey Pyramid is not responsible for color changes and missing stones issue after a long time usage, that is, issues caused by use. That said, these orders that are caused due to excessive usage are not granted for refunds.

We state that our products never fade away. However, these are not real silver or gold products as stated. We use the best plating in the market, and our products will never fade away during normal usage. If the product has faded, it must be due to excessive usage, exposure to water or showers, improper cleaning, or storage in humid places. Icey Pyramid is not responsible and will not accept returns for orders caused by excessive use, exposure to water, improper cleaning, or storage in humid places. Customers are responsible for taking care of their products to keep them away from water, excessive use and proper cleaning in order to ensure the longest lifetime at affordable prices.

Returns due to not passing diamond tester will not be accepted. We do not state that our diamonds are real. We are an affordable jewelry business. Our products pass the test due to the materials we use, offering affordable pricing for those who want to enjoy the look of real diamonds without breaking the bank. Our products have a real diamond look and exhibit the same VVS shine. We do not sell real diamonds. Our products feature factory-made lab stones, as clearly stated. Our materials pass the tester, not the diamonds. Therefore, returns won't be accepted for this reason.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders, personalized items, customs and custom photo pendants), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

However, we also offer exchanges at no extra cost for a one-time exchange. Once you request an exchange, we will need to receive the returned item before sending the exchange product.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. It usually takes 3 days for your refund to be reflected on your original payment method. The shipping cost cannot be refunded if it has been used to ship your package.

Based on 4479 reviews
95%
(4233)
5%
(210)
1%
(31)
0%
(2)
0%
(3)
Hot watch

I just got my watch yesterday and I'm in love with it🤑🔥🔥

Necklace and pendant review

100%satisfaction with this dope necklace and pendant!! Absolutely no problems and it shines even brighter in person I definitely will be purchasing more jewelry in the near future. Incredible job y'all fr!!🤝🏿🔥💯

Chain and pendant is rawwww 🔥🔥 definitely better in person will be ordering again

Perfect, great quality

🥶🥶 beautiful unlimited shine, worth the price and the size of these pendants are perfect

Pendant

I ordered from this company multiple times it is a amazing company everything is legit comes out looking amazing

Good quality piece good ship time love the piece

🔥🔥🔥

This bih so hard and hit too hard. Once you wear it out, you'll see it looks better than the pictures and video.

🔥🔥🔥

This bih hit too hard for real. Honestly, the pics and videos **** compare once you wear it out.

Dope

It definitely looks better than the picture and I've already gotten compliments on it

100%

I bought this for my husband for father's day and he loved it, I will definitely recommend!

Icey

Diamonds dancing like Bobby 🔥🔥

Flawless

ICY! Exceeded my expectations. No filter it really shines like this 🔥

Yall are the best

Most def shopping again

Perfect

Can’t really complain on it I love it never take it off

Amazing

This custom piece is better than expected. Love it and by far my favorite piece. Received a lot of compliments

W Chain

Love it. Only shopping from here for my jewelry.

better in person

better than picture tbh fast shipping shop here again

Iced out

Icey Pyramid got me iced out good looks. Loving it

Loving the ice

Is is nice shines blings got me feeling myself.

Custom Name Pendant

Done by the best quality I’ve quantity very amazing piece of work done by the best reasonable price and plenty of bling bling from you too choose from

Awesome

Mane when I tell you this is one of the best purchases I made in a while, I mean dat. This is 😮‍💨😮‍💨🔥🔥🔥🔥